John Mangione of Crews Awarded ‘2018 Retail General Manager of the Year’ Honors for the Second Consecutive Year at Hartsfield‐Jackson Atlanta International Airport
Atlanta, GA – December 20, 2018 – Locally family owned and operated airport hospitality company, Crews (d.b.a. Airport Retail Management LLC, JV) has been under the leadership of its exceptional Senior General Manager, John Mangione for over four (4) years at Hartsfield‐Jackson Atlanta International Airport (ATL). John has been recognized by the world’s busiest airport’s Department of Aviation as the Retail General Manager of the Year for 2018 at the annual End of the Year Awards celebration on Friday, December 14th. This is Mangione’s second consecutive year winning the award, as he was the recipient in 2017.
John began his career with Crews in 2008 as a controller in contact’s inaugural year and has over 30 years of leadership experience in retail operations. In 2014, he was promoted to Senior General Manager for retail operations at Crews’s Atlanta affiliate, Airport Retail Management (ARM). As Senior General Manager, John is responsible for our “excellent rated” operations, guest satisfaction, driving sales growth, as well as the leadership of the ARM management team. His depth of industry knowledge and his proven ability to build high‐performance teams has been key to our success of Crews. Under his leadership, Crews has been awarded the 2018 International Moodie Davitt Report Food and Beverage (FAB) Awards for Café Intermezzo/Buckhead Books located on Concourse B in ATL and the 2018 USA Today Reader’s Choice Award for Savannah’s Candy Kitchen located on Concourses B and C in ATL.
Crews is an Airport Concessions Disadvantaged Business Enterprise (ACDBE) operating company with thirty four (34) food & beverage and retail locations spread between four (4) of U.S.’s Top 30 airports across the country. Crews’ operations are found at Hartsfield‐Jackson Atlanta International (ATL), Los Angeles International (LAX), Washington Dulles International (IAD) and Ronald Reagan Washington National (DCA) Airports. Crews’ largest retail operation resides in ATL with thirteen (13) locations. The aforementioned full service café/bookstore Café Intermezzo and our Authorized Apple Reseller electronic store, iTravel, are among two of ATL’s top grossing locations in their respective categories. LAX boasts nine (9) food & beverage locations including two (2) Rock & Brews, Klatch Coffee, and the award winning Lemonade. Between IAD and DCA Crews operates a mix of food & beverage and retail. IAD’s six (6) travel essential and specialty retail locations are led by the internally created Capitol City Ink and sister location iTravel2 selling electronic accessories. Rounding out the operation, DCA has a true mix of concessions in Terminal B also known as “South Pier”. The terminal’s flagship location is one of the country’s fastest growing brands, the Mediterranean fast casual concept, Cava Grill. Crews also redeveloped the End Pier to grab‐n‐go concept Lickety Split, news & gift kiosk, iTravel2 and full service bar Sip, Munch & More. Crews is an organization with entrepreneurial spirit that values creativity, customer service and “innovating the traveler’s experience.”